VMG Digital Support

We are here to help you at any time! Our support channels are available Monday to Friday between 9am - 5pm (SGT). To contact us through Create, navigate to the 'Help' button in the bottom left corn...

From either the asset tracker page or the reviewing page, select Share to access the below screen.  Select For Review to invite team members to collaborate on feedback before you push comments to ...

From the asset tracker page, click on the eye icon to view your creative asset and to access the review tool. If you have multiple deliverables in a project, you'll need to review each one individ...

We're happy you're happy with the first draft! To close off your project, click on 'Review' then 'Accept as Final' along the bottom of the frame. To download or publish your creative to your ads ma...

We're very sorry to hear this! Sometimes this may occur because of a network issue. You can try refreshing the page, clearing your cache, logging out then in again. But not to worry if this doesn't...

An Optimised Image/Thumbnail is a static creative based on Best Practices. To ensure the proportion of text to image isn't too high, a sponsored image on Facebook and Instagram must comply with a 2...

If you would like an additional round of feedback following your final delivery, please get in touch with us at support@vmgdigital.com. Kindly note, there may be an additional cost for this service. 

Stories video (9:16)     Video for feed (1:1)    Video for feed (4:5)    Instream-video (16:9)    Video Carousel (1:1)  Static Carousel (1:1)       Cinemagraph (1:1)   GIF (1:1)   Optimised ...

Once you have approved all creatives within your project, navigate to Completed Projects on your dashboard and select the Ads Manager Account to publish your deliverables too. Once your campaign re...